Valid: 2018-Q4, 2019-Q1
Standard Rate: $600
SoftwareIDM Services are available at $600/£469/hr. If travel is required, costs are actual costs plus 10% administrative fee.
Knowledge Package Discount Rate: $450
Customers who subscribe to a Knowledge Package for Identity Panel or a Knowledge Package for MIM DevTest, receive a low hourly rate for the respective product. For these subscribers, SoftwareIDM Services are available at $450/£352/hr.
SoftwareIDM Operational Support for MIM: $300
Customers that own a SoftwareIDM Operational Support plan receive consulting and support hours performed from the SoftwareIDM offices at $300/£235/hr.
SoftwareIDM Operational Support for Identity Panel: $150
Customers that own a OneDesign for Identity Panel subscription or are using Identity Panel Azure Marketplace Edition with an Operational Support plan receive report writing and Identity Panel configuration services at a token rate of $150/£117/hr., up to 100 hours per year.
Billing is charged in 15 minute increments
Consulting and support is performed from a pre-purchased pool of hours
This document was audited: April 5, 2018, October 30, 2018, February 9, 2019