Rate-sheet: Hourly service cost from SoftwareIDM

Valid: 2018-Q4, 2019-Q1

Standard Rate: $600

SoftwareIDM Services are available at $600/£469/hr. If travel is required, costs are actual costs plus 10% administrative fee. 

Knowledge Package Discount Rate: $450

Customers who subscribe to a Knowledge Package for Identity Panel or a Knowledge Package for MIM DevTest, receive a low hourly rate for the respective product. For these subscribers, SoftwareIDM Services are available at $450/£352/hr.

SoftwareIDM Operational Support for MIM: $300

Customers that own a SoftwareIDM Operational Support plan receive consulting and support hours performed from the SoftwareIDM offices at $300/£235/hr. 

SoftwareIDM Operational Support for Identity Panel: $150

Customers that own a OneDesign for Identity Panel subscription or are using Identity Panel Azure Marketplace Edition with an Operational Support plan receive report writing and Identity Panel configuration services at a token rate of $150/£117/hr., up to 100 hours per year.

Billing is charged in 15 minute increments

Consulting and support is performed from a pre-purchased pool of hours

This document was audited: April 5, 2018, October 30, 2018, February 9, 2019