Known Issue 1: Schedule in invalid state

Todd Mollerup

Versions Impacted: 3.2 through 3.3.7

Number of customer who have encountered issue: Three

Resolution Status: Resolved in version 3.3.8 and above

Description:

In rare instances a network order or events error can put the Scheduler in an invalid state with an empty, non-removable schedule blocking the queue.

Workaround:

This can be resolved by connecting to the tenant database (the one with the guid in the name) and executing two commands:

db.ScheduleInstance.remove({})
db.StepInstance.remove({})