Lost access to Identity Panel

If you have lost access, you can reset access by doing the following (on-premises customers):

Edit security settings

• Navigate to the Security settings section
• Enter the groups you have selected for Admin, Writer and User access
• Click "Save"

If you incorrectly enter the Admin group you will lose access to Sync Panel. If that happens you can reset the

security settings by:

Navigate to the application folder and open a command prompt in MongoDB\bin

mongo.exe

>use IdentityPanelDB

>db.JsonSettings.remove({_id: "Roles"})

SaaS Customers

You will need to open a ticket and your identity and request will need to be thoroughly vetted (for security reasons). 

Audited: August 16, 2019